Family Updates Portal — Companionship in Bristol
Serella combines trusted human support with a secure online system that helps authorised family members stay informed. With the client's permission, approved family members can access a secure family portal to view visit information, practical support updates, messages, receipts and agreed home-support activity in one place.
Family Portal
What Authorised Family Members Can View
Upcoming Visits
Authorised family members can view agreed visit dates and times, helping everyone understand when support is due to take place.
Visit Updates
After a visit, relevant updates can be added to the secure portal so authorised family members can see how the visit went and what support was provided.
Practical Support Completed
The portal can show updates on agreed shopping, errands, laundry, household support and other practical tasks completed during a visit.
Receipts and Purchases
Where shopping or other agreed purchases are made, receipts and relevant details can be uploaded for authorised family members to view.
Messages
Important messages, preferences and updates can be kept in one secure place, reducing fragmented texts, emails and phone calls.
Home Support Coordination
Where Serella is helping arrange a handyman, gardener or specialist provider, the system can be used to share issue photographs, quotations, approval requests, appointment details, progress updates, invoices, completion photographs and confirmation that work has been completed.
Client Preferences and Notes
Relevant preferences, agreed routines and practical information can be recorded to help maintain consistency across visits.
Privacy and Permission
The client remains at the centre of the service. Access is only provided to authorised people and information is shared in line with the client's wishes, privacy preferences and applicable data-protection requirements.
At a Glance
Everything in One Secure Place
Next Visit
Wednesday, 10:30am
Recent Visit Update
Visit completed — all well
Shopping Completed
Weekly shop collected
Receipt Uploaded
Laundry service receipt
Message from Serella
Garden visit arranged for Friday
Maintenance Issue Reported
Loose shelf in kitchen
Quote Awaiting Approval
Handyman — shelf repair
Work Completed
Shelf rehung and secure
Upcoming Appointment
Dentist — Thursday 2pm